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How do I file a claim?
If you are unhappy with your DreamWeaver hard surface and believe you have an issue that would be addressed by the flooring warranty, you must first contact your DreamWeaver retailer to file a claim. If the retailer is not available, you may request to initiate a warranty claim by mailing or emailing directly to Engineered Floors the following:
- Your name, address, phone number, and email address.
- Retailer name and location.
- A copy of the receipt listing the flooring style name, color, and quantity, cushion information, if included, and date of installation.
- A description of the problem. If it is a stain issue, please provide information about the cause of the stain and what has been done to try to remove the stain.
- Copies of any professional cleaning receipts.
- Pictures from the areas of concern.
Engineered Floors, LLC.
PO Box 2207
Attn: Residential Claims Department
Dalton, Ga 30721
RevoTec®, & Triumph® - Warranty, Care, & Maintenance Information
Download the RevoTec & Triumph Warranty, Care, & Maintenance Guide for full warranty information and tips on how to best care for and maintain your hard surface flooring.
Engineered Floors LVP - Warranty, Care, & Maintenance Information
Download the Engineered Floors LVP Warranty, Care, & Maintenance Guide for full warranty information and tips on how to best care for and maintain your hard surface flooring.
Timberstep™ - Warranty, Care, & Maintenance Information
Download the Engineered Floors TimberStep Warranties, Care, and Installation Guides Here.
WATER RESISTANT RESIDENTIAL WARRANTY
WATER RESISTANT COMMERCIAL WARRANTY
NON-WATER RESISTANT CARE & MAINTENANCE
RevoTec, & Triumph - Installation Instructions
Download the general installation instructions for the rigid engineered luxury vinyl flooring.
Engineered Floors LVP - Installation Instructions
Download the general installation instructions for the Engineered Floors luxury vinyl planks.
Engineered Floors Timberstep - Installation Instructions
Download the general installation instructions for the Engineered Floors laminate products.
Loose Lay Installation Instructions
RevoTec, Triumph, & Timberstep - Installation Videos
Check out these general installation videos for the Engineered Floors luxury vinyl planks.
RevoTec & Triumph - Trim Information
Download the hard surface trim and installation guide.
REVOTEC & TRIUMPH TRIM GUIDE
Timberstep - Trim Information
PureGrain® - Warranty, Care, & Maintenance Information
Download the PureGrain Warranty, Care, & Maintenance Guide for full warranty information and tips on how to best care for and maintain your hard surface flooring.
PureGrain - Installation Instructions
Download the general installation instructions for the PureGrain hard surface products.