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How do I file a claim?

If you are unhappy with your Dreamweaver hard surface and believe you have a warranty claim, you must first contact your Dreamweaver retailer to file a claim. If, after working with your retailer you are still not satisfied, you may contact us directly. You will need to provide a proof of purchase, a full description of your claim, and receipt(s) for recommended professional cleaning by hot water extraction. info@engineeredfloors.com

ENSIGNIUM®, RevoTec®, & Triumph® - Warranty, Care, & Maintenance Information

Download the RevoTec & Triumph Warranty, Care, & Maintenance Guide for full warranty information and tips on how to best care for and maintain your hard surface flooring.

WARRANTY

CARE & MAINTENANCE

Engineered Floors LVP - Warranty, Care, & Maintenance Information

Download the Engineered Floors LVP Warranty, Care, & Maintenance Guide for full warranty information and tips on how to best care for and maintain your hard surface flooring.

WARRANTY

CARE & MAINTENANCE

TimberStep - Warranty, Care, & Maintenance Information

Download the Engineered Floors TimberStep Warranties, Care, and Installation Guides Here.

WATER RESISTANT WARRANTY (RESIDENTIAL)

WATER RESISTANT WARRANTY (COMMERCIAL)

ENSIGNIUM, RevoTec, & Triumph - Installation Instructions

Download the general installation instructions for the rigid engineered luxury vinyl flooring.

ENSIGNIUM | REVOTEC | TRIUMPH INSTALLATION GUIDE

PLANK REPLACEMENT GUIDE

Engineered Floors LVP - Installation Instructions

Download the general installation instructions for the Engineered Floors luxury vinyl planks.

EF LVP DIRECT GLUE

APPROVED ADHESIVES

EF LVP LOOSE LAY INSTALLATION GUIDE

Engineered Floors Laminate - Installation Instructions

Download the general installation instructions for the Engineered Floors laminate products.

EF LAMINATE INSTRUCTIONS

Installation Videos

Check out these general installation videos for the Engineered Floors luxury vinyl planks.

TRIUMPH, ENSIGNIUM & REVOTEC INSTALLATION *Excludes Lux Haus II, see link below.

LUX HAUS II INSTALLATION

RevoTec & Triumph - Trim Information

Download the hard surface trim and installation guide.

TRIM GUIDE